HighEdWeb becomes Digital Collegium on Nov. 1. Discover the new brand

Crafting an audience-centric approach to crisis management

How does your campus define a crisis, and who determines that definition? The key to successfully managing a crisis is having an effective communications plan and intently listening to what your audiences are saying. When campus stakeholders understand their roles and expectations, communications teams can more effectively focus on the important parts. Using social listening, […]

Keeping the lights on while critically understaffed

The Academic Technologies team at Mount Holyoke College is the result of three departmental restructurings over the course of the pandemic. We were originally two teams, totaling eight people, with expertise in several fields. We lost six of those people by October 2021. We only retained two of the open positions, which seemed to need […]

Architecting agile transformation in higher ed

One hundred plus years of Taylorism and scientific management theory designed for driving efficiency in production lines and industrial work has left many of us grappling with tools that are a poor fit for today’s knowledge work. Agile approaches have the potential to remedy this and liberate the potential in individuals, teams and organizations… but […]