HighEdWeb becomes Digital Collegium on Nov. 1. Discover the new brand

Leveraging machine learning to meet goals, serve prospective and current students at ASU

The EdPlus team at ASU leverages various machine learning models to meet the goals of different departments while serving prospective and current students. Our comprehensive web behavior data is used to power enrollment propensity models that output a lead score for each prospect who expresses an interest in ASUOnline. Qualitative data from surveys, calls, SMS […]

The multi-vendor strategy for a comprehensive website redesign

Universities often face a decision of whether or not to hire a single large agency with broad but shallow knowledge of website redesign best practices versus hiring several specialized vendors with expert-level knowledge in one area. These two approaches often come with massively different outcomes, costs and time commitments. Furman University chose the multi-vendor strategy, […]

The troll’s toll: Identifying and managing hostile social media moments

Social media can be exhausting for us all, and this is worsened by those who use the platforms as an outlet for their negativity, often choosing to take their frustrations out on the institution whose handle you operate on a daily basis. Trolls still exist, and sometimes users truly have no intent but to stir […]