In today’s rapidly evolving landscape of higher education, institutions are constantly seeking innovative ways to enhance student support services while minimizing administrative overhead. Find out how Montgomery County Community College integrated artificial intelligence and live chat with their CRM and ticketing systems to provide support to users when they need it. This session explores how colleges can leverage AI-powered chatbots to efficiently address the inquiries of various audiences, reducing the need for traditional communication channels. During this session you will learn more about Monty Chat, the authenticated virtual assistant that has seamlessly integrated AI into existing support frameworks, streamlined processes, improved student satisfaction and allocated resources more effectively. This session will be sharing real-world insights about how Montco successfully implemented this chat experience including challenged faced, lessons learned, successes and measurable outcomes.
Presenter
Angela Cavaliere — Montgomery County Community College
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